FAQs

Q: How can I place an order? 

A: Shop with us is easy and enjoyable! Just follow the steps below to locate and purchase your favorites on our website.

1. Search or browse the site to locate the items you want to buy.
2. Once you have found an item you want to buy, select the quantities, sizes, etc. and add the item to your shopping cart.
3. When your shopping is done and are ready to checkout, click the Checkout button on the shopping cart page.
4. If you are a registered user, log in using your email address and password for checkout. If you are a new customer at our website, create an account and check out. For a faster checkout experience, we also offer the option to checkout without creating an account.
5. Fill in all the correct information of the billing and shipping details.
6. Review your order before submitting to verify all of the information is correct.
7. Submit the order and a confirmation email will be sent to you soon.

 

Q: Is it safe to use my credit card online at your website?

A: Yes! Protecting your personal information is extremely important for us. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.   

 

Q: Do you offer free delivery worldwide?

A: Yes, all orders at KicksVovo, we offer worldwide free shipping. 


Q: When will I get the shoes I ordered?

A: We send packages by EMS/DHL/USPS. Your order will arrive within 4 -7 days based on your location. 


Q: What Payment Methods does KicksVovo accept?

A: We accept credit card and Western Union. Accepted credit cards are: Visa, MasterCard. You will be asked to enter your card details as part of the ordering process, and you will find further instructions when you process your first order.

If you use Western Union as payment method you will get $15/pair discount price, after you sent the money, just send us the MTCN (Money Transfer Control Number) and your order number via our "contact us" page, we will reply to you within 24 hours. After we confirm your order, we will send the package ASAP. 


Q: My credit card was declined, order failed, now what?

A:There are various reasons for a declined credit card transaction.

The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.

While at the meantime, a simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).

If your credit card is still not being accepted here are some suggestions:

- Wait 1 day and try again

- Make sure your credit card is not over its limit

- Make sure your credit card has not expired

- Make sure you have correctly typed the name on the front of the credit card

- Try a different credit card

 

Q: How do I can change my order?

A: When we received your payment, we will deal with your order within 24 hours. So if you real want to change it, we hope you can tell us ASAP. If we ship it, it is difficult to stop the parcel for you. So we hope you can understand. 


Q: What is KicksVovo's Return Policy?

A: We hope you love our Jordan shoes, but if you are not satisfied, we now accept returns for a refund!
We will gladly accept return in brand new condition. All shoes purchased from KicksVovo can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc.,). It is very important that please contact our customer service team within 3 days when you received the package.

 

Q: How much of the price if I make a large/bulk order (More than 6 Paris of Jordan shoes)?

A: You can contact us about the products in the list and the quantity, we will reply to you about the price and shipping date in time. 


If you have further questions or concerns, please feel free to contact us. Our loyal customer service team will be always with you.

 

 

 

 

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